YOU'RE IN SAFE HANDS
At castle keep security, our aim is to understand your operational needs and supply security operatives that fit that business profile and create a Safe And Friendly Environment and where situations and/or incidences cannot be prevented, resolve them via Helpful And Non-aggressive Defusing Strategies.

We ensure our Security Operatives achieve the 3I’s:

INTRODUCED to security via the SIA’s required training standards through the BIIAB Level 2 NCDS Units 1 & 2 qualification and vetted by the SIA’s application process.

INDUCTED via our own standards in line with BS ISO 9001 processes and quality assured procedures; and

INSTRUCTED to our clients requirements via site-specific Method Statements, so they can give their customers the best possible experience in a safe and secure environment.

DILLIGENCE DOCUMENTATION
Castle Keep Security, in co-operation with their partners in the local authorities, police and client portfolio, have developed a Diligence Pack that is not only designed to protect ourselves but also our clients.

• Method Statements
• Risk Assessments
• Refresher Training
• Daily/Weekly Diligence Records
• Incident Reports
• Drug Search & Seizure Reports

FIELD MANAGEMENT & OFFICE SUPPORT
Castle Keep Security, also prides itself on its’ Personal Touch approach with its clients via

• “The Monday Morning Phone Call”
• Weekly Timesheets, Invoicing & Staff Payroll
• Monthly Area Manager & Premises Manager Visits
• Random” Smiley Face Conformance Visits
• Quarterly Customer Feedback & Review Meetings
• Annual Contractual Provision Meetings.

All this is designed to give as much opportunity for communication between ourselves and our clients as possible, thus enabling us to exceed in the service that we provide to them.